Shipping policy

At Trace Theory Decants, every order is prepared and packaged with care. To ensure a smooth and reliable experience for all customers, please review the following policy before placing your order. By completing checkout, you agree to the terms below.

Processing Time

Orders are processed within 1–4 business days.
Orders placed on weekends or holidays begin processing the next business day.
High-volume periods may require the full 4-day window.

Shipping Methods

We currently ship within the United States using:

  • USPS 

  • UPS 

Shipping rates are displayed at checkout. All delivery timelines are carrier estimates and may vary due to weather, holidays, or mail volume.

 

⭐ Included Shipping Insurance (Up to $200 via Shipsurance)

Trace Theory purchases all shipping labels directly through Shopify Shipping, which includes up to $200 of Shipsurance coverage on eligible domestic shipments.

This protects your order against:

  • Loss in transit

  • Damage caused during transit (with required photo evidence)

Coverage does NOT apply to:

  • Packages marked “Delivered”

  • Porch or mailroom theft

  • Incorrect or incomplete addresses

  • Damage without photo documentation

  • Claims outside Shipsurance’s time limits

  • Damage occurring after the package is opened

Once a package is scanned as Delivered, Trace Theory’s shipping responsibility is complete unless Shipsurance approves a claim.

Trace Theory cannot override or influence Shipsurance claim decisions.

Shipping Address Accuracy

Customers must enter a complete and accurate shipping address at checkout.

Trace Theory cannot:

  • Modify addresses after processing begins

  • Redirect packages once shipped

  • Replace or refund orders sent to incorrect or incomplete addresses

If an error is noticed, contact us immediately.
We may cancel the order before processing begins, but this is not guaranteed.

Please double-check your address before submitting your order.

Order Changes & Cancellations

Once an order has begun processing or a shipping label has been printed:

  • The order cannot be changed

  • The shipping address cannot be edited

  • The shipping method cannot be changed

  • The order cannot be canceled

This ensures fair and fraud-free processing for all customers.

Tracking & Delivery Confirmation

A tracking number will be emailed once your order ships.

Once tracking shows “Delivered,” Trace Theory is no longer liable.

Claims for missing packages after delivery must be directed to the carrier or covered only if accepted by Shipsurance.

Lost or Stuck Shipments

If tracking has not updated for 15 business days, please contact us.

If eligible, we will assist in submitting a Shipsurance claim.
Shipsurance determines claim approval, and all decisions are final.

Damaged Shipments

We pack every order with care, but damage is always a possibility during transit.

To qualify for a damage claim through Shipsurance, customers must contact us within 48 hours of the delivery scan.

The following photos are required:

  1. Outer packaging

  2. Visible damage to packaging

  3. Shipping label

  4. All interior packaging materials

  5. The damaged product

  6. Any leaking, cracks, or breakage

Claims without complete documentation cannot be submitted.

Claims received after 48 hours are not eligible.

What Shipsurance Covers

  • Lost packages during transit that are not marked Delivered 

  • Transit damage with proper proof

What Shipsurance Does NOT Cover

  • Delivered but missing

  • Porch theft

  • Wrong or incomplete address

  • Late claim submissions

  • Damage without required photos

  • Damage after opening the package

Trace Theory cannot replace or refund orders not eligible under Shipsurance rules.

Why These Policies Exist

These policies are in place to protect both our customers and our small business. The fragrance-decant industry experiences a high volume of fraudulent claims, post-delivery theft, and disputes outside of our control, which is why our shipping and claim requirements are strict. By checking out on Trace Theory Decants, you agree to all Shipping, Refund, and Return Policy terms, including our guidelines for address accuracy, transit liability, damage reporting, and all-sales-final conditions.

We appreciate your understanding and cooperation — these safeguards allow us to continue offering high-quality decants at fair prices while ensuring a safe and consistent experience for all Trace Theory customers.